About Living Classrooms

Founded in Baltimore in 1985, Living Classrooms Foundation is a Baltimore – Washington, DC nonprofit that disrupts the cycle of poverty and helps our community become safer, stronger, and healthier by building skills for life. Living Classrooms inspires children, youth, and adults to achieve their potential through hands-on education, workforce development, health and wellness, and violence prevention

programming. Living Classrooms has developed a distinctive competency in experiential learning –learning by direct experience – or what we call “learning by doing.” We utilize our environmental campuses, athletic fields, community centers, and historic ships as “living classrooms.” We work with one child, one teen, one adult, and one family at a time to identify existing barriers towards success and provide resources and opportunities to help each person reach their full potential, thus supporting stronger family units and more resilient communities.

While each of our program areas is distinct, in combination they create a powerful synergy. Our maritime heritage sites create opportunities for employment training. Our educational programs use our environmental and maritime resources as living learning laboratories. Our employability programs create stronger communities that are better prepared to exercise environmental stewardship.

Position Summary

The Operations Director for Project SERVE is responsible for overseeing the day-to-day field operations, staffing, logistics, and operational performance of the Project SERVE program. This role ensures the effective delivery of workforce development and community safety services for justice-involved individuals through strong operational leadership, staff supervision, and cross-departmental collaboration.

The Operations Director works closely with the Program Director of Case Management Services and the Workforce Development Administrator to align operational execution with participant outcomes, grant requirements, and organizational goals, while maintaining high standards of safety, accountability, and service quality.

Key Responsibilities

Program and Operational Management

Oversee daily field operations including scheduling, logistics, equipment use, and worksite supervision.

Ensure field operations align with Living Classrooms Foundation policies, standard operating procedures, and safety standards.

Monitor and resolve operational challenges impacting service delivery, timelines, or participant engagement.

Ensure field operations support program goals related to employment readiness, skill development, and community safety.

Collaborate with program leadership to align field schedules with case management meetings, training sessions, and other programmatic requirements to ensure participant availability and compliance.

Oversee procurement, inventory, and monitoring of equipment and tools to ensure adequate quantity, quality, and safety standards for staff and participants.

Grant and Compliance Support

Support grant compliance responsibilities in collaboration with the Program Director of Case Management Services and under the oversight of the Workforce Development Administrator.

Track operational outputs, credentials earned, and worksite completion metrics for grant reporting and internal performance monitoring.

Participate in audits, monitoring visits, and corrective action planning as needed in coordination with departmental leadership.

Budget and Fiscal Support

Support operational budget planning and expense tracking in collaboration with the Workforce Development Administrator.

Submit purchase requests, check requests, and expense documentation to the Workforce Development Administrator for review and approval.

Identify cost-saving opportunities and operational efficiencies while maintaining program quality and safety.

Staff Supervision and Leadership

Supervise and support field staff, crew leaders, and operations personnel.

Conduct regular supervision meetings, performance evaluations, and professional development planning.

Provide coaching and corrective feedback to ensure accountability, productivity, and adherence to program standards.

Promote a culture of safety, teamwork, and continuous improvement.

Data Tracking and Reporting

Ensure accurate and timely operational data entry related to attendance, productivity, credentials, and outputs.

Utilize departmental data systems and reporting tools to monitor progress and inform operational decision-making.

Collaborate with the Program Director of Case Management Services to align operational and case management data for holistic program reporting.

Safety and Risk Management

Ensure staff and participants adhere to safety protocols, PPE requirements, and equipment and vehicle standards.

Conduct regular inspections of equipment, vehicles, and worksites to ensure compliance with safety standards.

Monitor and reduce field incidents through proactive planning, training, and supervision.

Ensure all incidents are reported within 24 hours and documented according to organizational policy.

Collaboration and Stakeholder Engagement

Maintain strong working relationships with internal departments, community partners, and system stakeholders.

Participate in leadership meetings, case conferences, and program planning sessions.

Support employer engagement and community-based projects connected to Project SERVE operations.

Required Qualifications

Bachelor’s degree in Business Administration, Public Administration, Workforce Development, Criminal Justice, or a related field (Master’s preferred).

Minimum of five (5) years of experience in operations management, workforce development, or community-based programming.

Demonstrated experience supervising staff and managing field-based teams.

Strong organizational, problem-solving, and leadership skills.

Proficiency in data tracking, reporting systems, and Microsoft Office Suite.

Preferred Qualifications

Experience working with justice-involved populations.

Knowledge of workforce development systems, public safety initiatives, and reentry programs.

Familiarity with local, state, and federal funding sources.

Experience implementing SOPs, corrective action plans, and continuous quality improvement processes.

Key Competencies

Operational leadership and decision-making

Staff supervision and coaching

Field operations and logistics management

Safety and risk mitigation

Data-informed performance management

Cross-functional collaboration

Clear and professional communication

Key Performance Indicators

Consistent delivery of scheduled field operations with minimal disruptions.

Timely and accurate submission of operational data and documentation for grant and internal reporting.

Reduction in field incidents and safety violations through proactive supervision and training.

High staff productivity, retention, and engagement within field teams.

Achievement of operational outputs including credentials earned, worksites completed, and participant work hours.

Compliance with organizational policies, safety standards, and funder requirements.

Effective coordination with case management and training teams to ensure participant compliance with program requirements.

Positive feedback from internal stakeholders, partners, and funders regarding operational effectiveness and professionalism.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities, duties, or skills required. Personnel may be required to perform duties outside of their normal responsibilities as organizational needs evolve.

Assessment/Retention Coordinator 

Living Classrooms Foundation strengthens communities and inspires young people to achieve their potential through hands-on education and job training, using urban, natural, and maritime resources as "living classrooms." The Workforce Development Department provides job training and other initiatives for adults who reside in Baltimore City.

The Placement Coordinator is responsible for community outreach to include job development, job placement and long-term retention. This role ensures effective program functioning and is a key driver for successful participant outcomes.

Summary of Essential Job Functions

Outreach, Recruitment, and Enrollment

·        Promotes Living Classrooms programs and services.

·        Recruits potential program participants for Living Classrooms training programs.

·        Organizes industry-specific employer engagement events.

·        Develops partnerships to assist in the implementation of appropriate support services to program participants. 

·        Maintains a calendar of outreach activities, including in-center events, community events and workshops.

·        Organizes and attends community events.

·        Effectively recruits and screens program participants for various Workforce Development programs.

·        Assists with monthly orientation sessions and intake assessments, including the administration of the RAISEC career assessments, behavioral interviews, job readiness assessments, and TABE testing.

Program Coordination and Participant Support

·        Screens potential program participants and assesses participants’ skills.

·        Assists with coordinating career development activities related to skills training.

·        Monitors program participants' progress and adherence to program guidelines.

·        Works with case managers to identify and assist participants in overcoming barriers to completing training and employment.

·        Develops partnerships to assist in the implementation of appropriate support services for program participants.

·        Maintains all program participants' files and completes bi-weekly case notes.

·        Assists case managers in tracking participant outcomes as they relate to the Individual Career Plan.

Job Placement and Retention

·        Assists with job placement of program participants.

·        Identifies potential employer partners and maintains partner relationships.

·        Acts as a liaison, matching program participants with employment opportunities.

·        Provides one-on-one job coaching sessions with participants in the final phase of their training.

·        Provides support to employer partners, utilizing the LCF's Dual Customer Service Model.

·        Conducts retention checks on all participants after job placement using the Birdseye Case Management System.

·        Responsible for documenting all program outcomes, job placements, and retention checks in the Birdseye Case Management System.

Data and Reporting

·        Tracks and reports on outreach performance and program outcomes.

·        Maintains a data collection system that compiles data on individuals served, demographics, certifications obtained, and employment data.

Knowledge, Skills, and Abilities

·        Outstanding written communication and presentation skills.

·        Proven relationship-building skills to support collaboration with internal and external partners.

·        Strong ability to manage multiple tasks, works under tight deadlines, and maintains organized records.

·        Ability to track, analyze, and adjust programs and processes as necessary.

·        Ability to pay attention to details and manage multiple projects at one time.

·        Knowledge of social media and other basic marketing platforms.

·        Ability to create and sustain positive working relationships both internally and externally.

·        Proven relationship-building skills to support collaboration and partnership as necessary.

Requirements

·        Bachelor’s degree in social sciences or at least 3-4 years of conducting outreach, community engagement, or case management.

·        Outstanding written communication and presentation skills.

·        Strong public speaking capacity.

“The Facilities Manager for Events is an assigned venue point-of-contact for private events held at Living Classrooms’ private event facilities.

The Facilities Manager is onsite to handle all aspects of the event as are required from a facility perspective:

      to ensure that the facility is in working condition, to answer any venue-related questions from vendors, to routinely stock and clean the restrooms, and to ensure the integrity of the facility remains intact. For larger events where there is also an assigned Event Manager onsite, the Facilities Manager reports to the Event Manager and accomplishes any delegated tasks during those events. For all events, small and large, the Facilities Manager reports to Living Classrooms’ Director of Private & Special Events, who is accessible remotely during each event.

The Facilities Manager is the first person onsite for an event (alongside the Event Manager for larger events) and is the last person to leave. Prior to leaving following an event, the Facilities Manager is responsible for checking to ensure that the event space is clean and clear of all event debris, turning off all lights, and locking/arming the facility.

 Duties & Responsibilities

-        Proficient knowledge of all event venue rules, regulations, and policies, and the ability to uphold and enforce to ensure the integrity of the facility.

-        Must be personable and able to clearly communicate to vendors/client/planners/etc.

-        Must be a team player and able to effectively work together with Event Manager when needed.

-        Must be able to multitask and switch tasks as needed.

-        Required to be a problem-solver, level-headed, and calm, as the events industry often presents unforeseen challenges during event execution.

-        Must have reliable transportation to and from the venue.

-        Required to be on foot for the majority of the event.

-        Required to be onsite for duration of the event – unable to leave throughout and MUST be on time. Most event shifts average twelve hours.

-        Must be able to regularly lift and carry 50 pounds.

TECHNOLOGY EDUCATOR

JOB SUMMARY
Under the direction of the UA House Director, the Afterschool and Summer Camp Educator will work directly with 1^st through 8^th grade students. Direct service may include but is not limited to homework assistance, academic enrichment lessons in math and literacy, and support with health and fitness activities. We are seeking experienced, caring and reliable educators to join our team of dynamic out-of-school professionals.

ESSENTIAL FUNCTIONS

Primary Responsibilities

• Providing a high-quality learning environment for young people
• Facilitate daily lesson activities for 1^st through 8^th grade students and prepare materials
• Foster an environment of cooperation and respect for 15 – 20 school-aged children
• Closely always supervise children through routine head counts, attendance logs etc.
• Support student pick-up from partner schools when needed
• Ensure accurate and orderly dismissal of students
• Follow designated schedule and establish solid classroom routines for students
• Establish system for positive reinforcement, classroom management and follow program-wide student discipline protocols
• Maintain a neat and organized classroom space
• Maintain a professional, pleasant and welcoming attitude with all students, families and staff
• Work to meet program goals and objectives
• Participate in staff meetings, brainstorms and on-going training opportunities
• Contribute to program-wide special events such as quarterly showcases and holiday activities
• Comply with all LCF/CARE policies and procedures
• Perform related tasks as assigned

JOB QUALIFICATIONS

• Must be punctual and reliable
• Must be able to drive
• School Year Hours, Monday through Friday, 2:00pm to 6:00pm
• Summer Hours, Monday through Friday, 8:30am to 3:00pm
• Bachelor's Degree preferred
• 1 year of experience working with school-aged children in an educational environment
• Ability to be on feet for extended periods of time (3 hours)

WORK ENVIRONMENT

·       The UA House at Fayette is a state-of-the-art youth and community development facility comprised of classrooms, a recording studio, an indoor gym and turf.

Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator’s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor. 

Essential Functions:
Primary Responsibilities

• Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.

• Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting,

selecting, training, and supporting.

• Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.

• For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant’s risk and shifting their behavior.

• Meets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.

• Assists participants with barrier removal – such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills – through the utilization of existing internal and external partnerships.

• Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.

• Attends weekly staff meetings and regular supervisor reviews.

• Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.

• Participates in meetings and other internal processes.

• Reports to Program Director on the performance outcomes.

• Ensures consistent quality, customer service and professionalism.

• Commitment to continuous learning, and willing to share and cascade this learning to the team.

• Maintains credibility and access to the highest risk without undue confusion as to job role.

Data Entry

• Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.

• Update and manage program data in the Birdseye Case Management System.

• Track all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.

Administrative

• Perform basic keyboarding functions.

• Facilitates intake of new program participants with the programs case management and social worker team

• Works in a professional manner under sometimes extremely stressful situations

• Pay close attention to detail and recordkeeping to maintain accurate records.

• Commitment to following approved standards, guidelines, policies, and procedures.

• Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.

• Respects and protects rights and confidentiality without regard to personal beliefs and judgments.

• Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training

 • The Outreach Navigator must be willing to work as a team to meet LCF's Workforce Development mission, objectives, and yearly goals.

• A commitment to honesty and integrity in performing all duties is required.

• Proactive approach to all aspects of the job, taking responsibility for the continuous improvement and development of a first-class community centered service.

• Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment to put clients first when making decisions.

• Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to the general public.

• Attends community meetings or community events to understand community issues and build relationships with community members.

• Distributes flyers, brochures or other informational or educational documents to inform members of a specific community.

• Works calmly and efficiently in a fast-paced, stressful environment.

• Maintains calm during emergency situations.

• Accepts feedback from others

Living Classrooms Foundation leads a major community service and job-training initiative, Project SERVE (Service- Empowerment- Revitalization- Validation- Employment Training). SERVE provides on-the-job training for 150 unemployed and disadvantaged adults per year in marketable skills while they revitalize Baltimore neighborhoods. Due to the growing number of ex-offenders returning to these neighborhoods, SERVE expanded to include a “re-entry” initiative. While still incarcerated, participants begin receiving “wrap around” services, and on the day of their release, they become full-time SERVE members. These re-entry participants now comprise most individuals enrolled in the program. The major goals of SERVE are to decrease the overall crime rate in Baltimore City by decreasing recidivism rates; positively impact communities with direct services; provide workforce development; increase education and service-learning opportunities; help keep city neighborhoods clean and safe by decreasing environmental hazards and risks to public safety and help provide housing renovations for low-income residents. Our staff provides ongoing support to aid individuals in adjusting and returning to the community. 

JOB SUMMARY

The Project SERVE Crew Leader is responsible for leading the crew while out in the field carrying out all tasks that have been assigned to Project SERVE. They are responsible for teaching the proper use of all work equipment and providing instruction on all procedures as it relates to the work being completed in the field. 

The Crew Leader is responsible for assisting Project SERVE members in their professional development by always engaging with them in a professional manner. The Crew Leader serves as a trainer and a demonstration of professional behavior and communication. The Crew Leader works in partnership with the Case Management team at Project SERVE to ensure member success.  

ESSENTIAL FUNCTIONS  

• Ensures that all morning vehicle inspections are completed, and that the status of those inspections are reported to the Operations Manager

• Obtains daily assignments from the Operation Manager

• Maintains a daily schedule of members and assigned tasks.

• Collects before and after pictures of work completed when requested. 

• Ensures Project SERVE members are in their uniforms and proper safety gear throughout each workday.

• Completes biweekly evaluations on members work performance and progress.

• Reports all infractions, behavior incidents, etc. to the Operations Manager. When necessary, completes a written report that is submitted to the member’s assigned case manager. 

• Reports all unusual occurrences to Operations Manager

• Fielding questions/concerns with surrounding neighbors, civilians, and community members (all questions outside of the range of knowledge of Crew Leader, should be directed to the Operations Manager)

• Responsible for paying all parking violations incurred for the Project SERVE vehicle he or she is driving.

• Arrives to work on time and ready to perform all job duties daily.

• Responsible for completing all other duties or tasks assigned by the Operations Manager and Director of Project SERVE

JOB QUALIFICATIONS 

1. High School diploma or GED preferred.

5. Strong verbal and communication skills required. 

6. Understanding and commitment to the application of professional and equitable practices. 

7. Ability to foster a cooperative work environment. 

8. Ability to establish and maintain effective working relationships. 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Living Classrooms Foundation is An Equal Opportunity Employer

Living Classrooms Foundation strengthens communities and inspires young people to achieve their potential through hands-on education and job training, using urban, natural, and maritime resources as "living classrooms."

Project SERVE (Service, Empowerment, Revitalization, Validation, Employment Training) is a rapid attachment to work program with a primary service focus on Returning Citizens. It provides transitional work experience, career coaching, career development, family support services, and wrap around job placement support service throughout the program.

The ultimate goal of this program is to prepare returning citizens and/or community residents with the necessary knowledge, skills, and abilities to find and sustain full-time employment.

Overall, the Workforce Development Department provides job-training, personal skills workshops, industry recognized certification trainings, and various workforce development initiatives at all our centers in the TIZ for unemployed and disadvantaged adults. The major goals are to positively impact communities with direct services; provide workforce development and job training; and increase education and service-learning opportunities.

The Case Manager for Project SERVE is responsible for providing case management and career readiness assistance for residents; developing and cultivating employment and training opportunities; and documenting and collecting data that will assist in measuring our impact in the TIZ. The Career Coach reports to the Case Management Manager.

ESSENTIAL FUNCTIONS

Primary Responsibilities

1. Case Management + Career Readiness Assistance

• Complete comprehensive barrier assessment and goal strategy activities with Baltimore City residents at each of our community centers.

• Develop individualized career plans and mentor members through to successful goal attainment.

• Connect program members to training and employment opportunities.

• Ensure program members remain employed after placement.

• Track and provide support to participants for one year after employment placement.

• Refer participants to support service partners, as needed.

2. Employment & Training Development

• Develop and maintain relationships with outside agencies who may provide workshops, trainings, and employment opportunities to workforce training participants.

3. Impact Measurement

• Interpret grant performance goals into service plan outcomes

• Administer assessments related to program eligibility and identify risk factors that could impact participants success

• Help participants identify barriers which may impede employment success – i.e., lack of job-specific expertise, transportation and childcare challenges, vocational and/or remedial challenges, soft skills, and housing

• Assist participants in making intelligent, logical career decisions based on local labor market data

• Craft and manage participant service plans that include credentialing, job interview preparation, and post-placement activities

• Conduct regularly scheduled case management sessions with participants

• Maintain real-time information on participant's progress through career coaching, training, employment, and in to employment retention.

• Ensure appropriate documentation is complete and maintained for each participant

• Assist other staff members in helping participants secure employment, including contacting employers, setting up interviews, obtaining employer feedback, and sharing this information with participants

• Contribute to program as needed.

JOB QUALIFICATIONS

1. High School diploma or GED required.

2. Bachelor’s Degree in Social Work (BSW), Psychology, Counseling, Criminal Justice, or a related social/behavioral science field

3. Bilingual – a plus

4. Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to public officials

5. Two-three years’ experience in community development/delivering case management services

6. Expertise in identifying local labor market data and effectively translating this information to participants

7. Knowledge and experience working with the criminal justice system

8. Excellent verbal and written communication skills required

9. Computer literacy, including knowledge of basic software applications and familiarity with the Internet, email, social media, and other forms of computer – and phone-based communication.

10. Driven to attain measurable results

11. Ability to foster a cooperative work environment

12. Ability to establish and maintain effective working relationships